1. INTRODUCTION
XAYTA (“XAYTA”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, store and share information when you visit https://www.xaytam.com/, create an account where available, contact us or purchase digital goods, books, movies, music and other media through our website.
By using the website, you acknowledge the practices described in this Privacy Policy.
2. INFORMATION WE MAY COLLECT
Depending on how you use our website, we may collect:
• Contact information such as your name, email address, telephone number and other details you provide.
• Account information where you create or maintain an account.
• Order and transaction information, including products purchased, order references, billing details and transaction status.
• Information you provide when contacting customer support or submitting an enquiry.
• Payment-related information necessary to process transactions. Where third-party payment providers are used, payment details may be processed directly by those providers.
• Technical information such as IP address, browser type, device information, operating system and website activity.
• Cookie and similar technology information about how you interact with our website.
• Any other information you voluntarily provide to us.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Provide and manage our website and ecommerce services.
• Process and fulfil orders for digital products.
• Provide access to purchased digital content where applicable.
• Respond to enquiries, customer service requests and communications.
• Process or facilitate payments and maintain transaction records.
• Prevent fraud, abuse, unauthorised activity and security incidents.
• Improve our website, products, catalogue and customer experience.
• Maintain business, accounting and administrative records.
• Comply with applicable legal, regulatory and law-enforcement requirements.
• Send marketing or promotional communications where permitted and where appropriate consent or another lawful basis applies.
4. LEGAL BASIS FOR PROCESSING
Where applicable, we process personal information on lawful grounds such as fulfilling a contract with you, complying with legal obligations, pursuing legitimate business interests, protecting our website and users, or obtaining consent where consent is required.
The appropriate legal basis may depend on the type of information and the purpose for which it is processed.
5. ORDERS, PAYMENTS AND DIGITAL PRODUCTS
When you purchase a product, we may need to process information required to complete the transaction and provide access to the purchased digital product.
Payment transactions may be handled by independent payment service providers. We do not intend to collect or store complete payment-card information on our own systems where the payment provider handles that information directly. Customers should also review the privacy policies of payment providers used during checkout.
6. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance and, where applicable, support analytics or marketing.
Some cookies may be placed by third-party services integrated into the website. You can manage cookies through your browser settings and, where applicable, the cookie controls provided on the website.
Please refer to our Cookie Policy for additional information.
7. SHARING PERSONAL INFORMATION
We may share information where reasonably necessary with:
• Payment processors and financial service providers.
• Website hosting, ecommerce, technology and security providers.
• Digital delivery or content-access providers where required to fulfil an order.
• Analytics, communications or marketing service providers where applicable.
• Professional advisers and service providers acting on our behalf.
• Government authorities, regulators, courts or law-enforcement bodies where legally required or reasonably necessary to protect rights and security.
We do not sell personal information to third parties for their independent marketing purposes.
8. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to or integrations with third-party websites, platforms, payment providers or digital services.
Third parties operate under their own privacy policies and terms. XAYTA is not responsible for the privacy practices of independent third parties, and you should review their policies before providing information to them.
9. DATA SECURITY
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, online transaction or electronic transmission can be guaranteed to be completely secure. Customers should use appropriate security practices when accessing their accounts and the website.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal, security and regulatory requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including rights to request access to information we hold about you, request correction of inaccurate information, request deletion where applicable, object to or restrict certain processing, or withdraw consent where processing is based on consent.
To exercise an applicable privacy right, contact us using the details below. We may need to verify your identity before completing certain requests.
12. CHILDREN’S PRIVACY
Our website is not intended to encourage children to provide personal information without appropriate supervision. Where applicable law requires parental or guardian involvement for the processing of a child’s information, we will seek to follow those requirements.
13. INTERNATIONAL DATA TRANSFERS
Some technology, payment, hosting, analytics or other service providers used by an ecommerce website may process information outside Nigeria. Where personal information is transferred to another jurisdiction, appropriate safeguards and applicable legal requirements should be considered.
14. MARKETING COMMUNICATIONS
Where we send promotional communications, you may have the option to unsubscribe or opt out. Transactional, account, security or service-related communications may still be sent where necessary to fulfil an order or provide the requested service.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology or legal requirements. The updated version will be published on the website with a revised “Last Updated” date.
16. CONTACT US
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact:
XAYTA
3, ANOKWURU STREET, PORT HARCOURT, RIVERS STATE, NIGERIA
Email: [email protected]
Phone: +234 907 013 2011
Website: https://www.xaytam.com/